Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Shipping & Delivery
- We ship most physical good orders in 1-2 business days.
We ship by USPS First Class Mail or UPS Ground depends on the weight and value. Next Day Air shipment also available at additional cost. We ship from Zip code 14305. For Unlock Code by IMEI, we will send unlock code to you by email in 6-24 hours. - Privacy & Security
- We will never pass your email on to a 3rd party.
- We may send out emails about new product features , enhancements or special offers.
- XinMart gives customers the ability to opt-out of receiving future communications.
We respect and protect your privacy. Our site is a safe environment for anyone to visit and shop. To demonstrate our firm commitment to your privacy and security, we have developed this privacy statement to explain our philosophy.
We do not share your information with any third parties and is committed to protecting your rights as a consumer. The information is collected for the sole purpose of making XinMart a better place to shop online.
We have taken all possible precautions to ensure safe online ordering for our customers. Our order form resides on a Unix server with a secure socket layer.- Returns & Replacements
- Within 14 days of receipt of your order, you may return any accessory in its original packaging and condition for a full refund. Video Game System and Games are subject to 20% restocking fee.No refund on unlock code order unless provide video prove.All defective products will be replaced at our discretion. XinMart.com does not pay for the return shipping of defective merchandise. We are not responsible for factory defects because we are not a product manufacturer and we do not produce the parts we carry (similar to a standard walk-in store). Thus XinMart will split the shipping costs with the customer. The customer agrees to pay to send the item back to XinMart and XinMart will consequently repair or replace the component and ship the item at no charge back to the shipping address specified in your account. However, XinMart.com will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.
- Ordering
- Your emailed receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Item availability and prices are subject to change at any time, without notice. XinMart.com reserves the right to limit quantities, and to decline the acceptance of any order for any reason.
- Payment, Pricing & Promotions
- We accept VISA, MasterCard, American Express and Discover Card.
We also accept Google CheckOut. - Viewing Orders
- We will send an email to you once we shipped your order.
You can also log in to your account to check the status of your order.